GzmatoCare+
Extended Warranty — Terms & Disclaimers
Effective Date: June 2026 | 1-Year Self-Operated Coverage | Provided by gzmato.com
Thank you for purchasing GzmatoCare+ (hereinafter referred to as "the Service"), the 1-Year Self-Operated Extended Warranty provided by gzmato.com (hereinafter referred to as "the Store"). This Service is designed to provide additional hardware security for your device beyond the standard manufacturer warranty.
Please read the following terms carefully before purchasing or activating this Service. By completing your purchase, you confirm that you have read, understood, and agreed to all terms stated on this page.
What's Covered at a Glance
This table gives you a quick overview before you read the full terms below.
| Covered | Not Covered |
|---|---|
| Logic board burnout from manufacturing defects | Cracked screens from drops or impact |
| Natural chip failures (CPU / RAM / Storage) | Liquid damage (LCI indicators triggered) |
| Screen lines, flickering, or backlight failure (no external pressure) | Battery degradation over time |
| Keyboard key failure or double-typing | Damage from unauthorized repairs or modifications |
| Unresponsive trackpad from natural failure | Software crashes, OS failures, or malware |
| Built-in port failure (e.g., USB-C) from natural defect | Force majeure events (fire, flood, lightning) |
Full details are in Sections 1 and 2 below. If you are unsure whether your issue is covered, contact us at [email protected] before shipping.
How to Make a GzmatoCare+ Claim
Follow these steps to submit a warranty claim. Do not ship your device until you have received a Return Authorization Number (RA#).
Contact Us
Email [email protected] or visit support.gzmato.com with your order number, device model, and a description of the issue. Attach photos or a short video if possible.
Receive Your RA# and Pre-Ship Checklist
We will review your case within 1–2 business days and issue a Return Authorization Number (RA#) along with a checklist. You must complete all pre-ship steps before sending your device — including backing up data and disabling iCloud / Find My.
Pack and Ship Your Device
Pack your device securely with sufficient cushioning. Write your RA# clearly on the outside of the package. Prepay the shipping cost (COD shipments will be refused). Keep your tracking number.
Diagnosis and Repair
Once received, our technicians will diagnose your device within 2–3 business days and confirm whether the issue is covered. If covered, repair typically takes 7–14 business days depending on parts availability. We will keep you updated by email throughout the process.
Device Returned to You
If the fault is covered, we cover the return shipping cost and your device is sent back repaired. If the fault is not covered, we will inform you of repair costs before proceeding — and all shipping costs in this case are borne by you.
Estimated total turnaround time: 10–18 business days from the date we receive your device, depending on the complexity of the repair and parts availability. International shipping may add additional time.
1. Scope of Coverage — Hardware Defects Only
Within the 1-year valid period of GzmatoCare+, the Store will cover the full cost of repair for the following hardware performance failures resulting from manufacturing defects or non-human factors under normal usage:
- Core Chipsets: Logic board burnout, natural failure of soldered chips (CPU / RAM / Storage), and power-on failures caused by power supply issues.
- Display System: Natural screen lines, flickering, backlight failure, or partial black screen occurring without any external pressure (excluding cosmetic scratches).
- Interfaces & Inputs: Keyboard key failure / double-typing, unresponsive trackpads, and natural failure of built-in ports (e.g., USB-C).
2. Exclusion Clauses — Not Covered Under Warranty
GzmatoCare+ is strictly a warranty against manufacturing defects and is not an accidental damage or all-risk insurance policy. The Service will automatically become void under any of the following circumstances:
- Liquid Damage & Waterproofing: The internal Liquid Contact Indicators (LCIs) have turned red, or there is visible evidence of liquid residue or corrosion inside the device. Note: Devices sold by the Store or those subjected to internal inspections or maintenance are not guaranteed to maintain the original manufacturer's water-resistance or airtight seals. Users should avoid usage in damp or wet environments.
- Accidental / Physical Damage: Cracked screens, deformed housing, or broken internal components caused by drops, pressure, bumps, or impacts.
- Unauthorized Modification: Any unauthorized disassembly, part replacement, or repairs conducted by the user or any third-party service shop not explicitly approved by the Store.
- Consumables & Software: Natural degradation of battery health, software or OS crashes, malware infections, or device bricking caused by jailbreaking or unauthorized rooting.
- Force Majeure: Damage caused by natural disasters (lightning, fire, floods) or other force majeure events (war, civil unrest).
3. Limitations, Account Disassociation & Parts Policy
CRITICAL — Please complete the pre-ship checklist in this section before sending your device. Failure to do so may result in your claim being refused.
- Data Loss Disclaimer: The Store is NOT responsible for any data recovery or data loss during the inspection and repair process. Major hardware repairs (such as logic board replacement) will inevitably result in complete data erasure. Users MUST back up all data via Time Machine, iCloud, or an external hard drive prior to shipping. The Store assumes no legal or financial liability for any lost data.
- Account Disassociation (iCloud Lock): Users MUST turn off the "Find My" function and log out of their iCloud account before shipping the device. If the device cannot be unlocked due to screen or power failure, the user must cooperate by providing proof of purchase, assisting with remote unlocking, or authorizing the Store to wipe underlying data if necessary. The Store reserves the right to refuse service and return the device if the user refuses to disassociate accounts or fails to verify ownership.
- Activation: GzmatoCare+ activates automatically upon purchase confirmation from gzmato.com. No separate registration is required. The coverage period begins on the date of your original order and runs for 12 months. Your order number serves as proof of coverage.
- Service Fulfillment & Replacement Parts: This Service is fulfilled by the Store in partnership with professional, chip-level third-party hardware specialists. It is NOT an official Apple warranty. The Store guarantees the use of high-quality, 100% compatible, and performance-equivalent parts for core repairs (such as screens and logic boards). The user acknowledges and agrees that certain non-core cosmetic parts or accessories may utilize equivalent high-grade OEM parts.
- Non-Transferable: GzmatoCare+ applies to the original purchaser only and cannot be transferred to a subsequent owner if the device is resold or gifted.
- Ultimate Remedy: If a device is severely damaged and deemed unrepairable after technical assessment, the Store reserves the right to either replace the device with one of equivalent specifications and condition, or provide a depreciated cash buyout option. Upon execution of either remedy, this Service shall terminate immediately.
4. Shipping Process & Logistics Liability
- Shipping Costs Allocation: Shipping costs for sending the device to the Store for repair must be prepaid by the user (cash-on-delivery shipments will be rejected). If the diagnostic test confirms a natural hardware defect, the Store will reimburse the basic inbound shipping fee and cover the return shipping fee. If the damage is found to be user-inflicted or no fault is detected, all round-trip shipping costs shall be borne entirely by the user.
- Transit Risk Liability: Users must wrap and pack the device securely with sufficient cushioning. The Store assumes no responsibility for any secondary physical damage or loss occurring in transit due to inadequate packaging. In such events, users must seek compensation directly from the logistics provider.
- RA# Required: All inbound warranty shipments must display a valid Return Authorization Number (RA#) on the outside of the package. Packages received without an RA# may be refused or returned at the sender's expense.
5. Frequently Asked Questions
6. Contact Us
For GzmatoCare+ claims, pre-ship questions, or any enquiries about this Service, please contact us through any of the following channels:
- Email: [email protected]
- Support Center: https://support.gzmato.com
Related Policies
Ready to Submit a GzmatoCare+ Claim?
Contact our support team to get started. Have your order number and device details ready.
Submit a Claim — [email protected]Or visit support.gzmato.com | Average response time: 1–2 business days
